Your bottom line is our top priority

Shippers everywhere are overpaying their carriers. The revolutionary carrier modeling products built into Mutual Refunds set a new standard in the parcel industry by providing advanced solutions for big and small businesses.

Industry experts on your side

Logistics veterans that understand the trends shaping the parcel industry have the most potential to delivery big improvements on EBITDA. Customers that work with Mutual Refunds see 20-25% in measured improvement over existing operations within the first 4-6 weeks of engagement, and insulate future operations from additional surcharges and increases in rates by over 50%. Leverage the decades of experience that Mutual Refunds has working with the largest global shippers in the world.

Shipping profile deep dive

The Carrier Agreement Optimization Team has reviewed thousands of carrier contracts. Every single line item is dissected to assess key areas to make agreement adjustments. Extensive experience and in-depth knowledge are leveraged to review historical shipping data, analyze current costs, compare to industry averages, and validate key performance indicators. The entire supply chain process is optimized.

Proven results and superior support

Mutual Refunds lets the results do the talking. Mutual Refunds turns shipping profile insights into action and works hand-in-hand with customers to reach a negotiation that benefits the customer. Mutual Refunds equips customers with the data necessary to negotiate contracts with confidence. Customers see up to 30% in annual savings after Mutual Refunds involvement.

Reports on contract adherence

Service extends beyond carrier agreement negotiation to contract adherence. Mutual Refunds ensures FedEx, UPS and DHL adhere to the finalized agreement. Mutual Refunds Carrier Agreement Optimization Team combs through every detail of carrier contracts and invoices to confirm carriers honor the negotiated rates. Shippers trust Mutual Refunds to deliver the best service and the most savings.

Mutual Refunds helps thousands
of businesses save millions
on shipping

Mutual Refunds highlights new cost-savings opportunities for your business by benchmarking data and assessing current shipping spend. Automated tools work together to deliver refunds back to FedEx, DHL and UPS shipping accounts without anyone on your team doing any work.

  • We do all of the work, and you collect the savings.
  • There's no change required in your existing process.
  • 100% of the refunds and savings available within your shipping account are secured.
  • There are no upfront or ongoing fees.
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Mutual Refunds looks great on any phone, tablet or desktop computer making it easy to manage your shipping accounts and get reports while on the go.

Mutual Refunds makes splitting the refunds delivered a breeze. Credit cards are securely stored with Stripe and AutoPay applies payment to any invoice generated.

  • Works on any device
  • Does all the work
  • Easy-to-use
  • Secure credit card storage
  • AutoPay built-in
  • Intuitive reporting
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Mutual Refunds offers comprehensive services to fit shippers of all sizes. Every step required to find and secure refunds back to your FedEx, DHL and UPS shipping accounts is handled by Mutual Refunds. All work is done on a performance-basis which means Mutual Refunds doesn't receive a dollar unless you make money

1Activate your account

Creating an account takes two minutes and only a few pieces of information are needed to complete the process. No credit card is required at the time of registering your account. Upon registration, Mutual Refunds immediately begins to audit your shipping accounts and file refund claims automatically.

2We go to work

In order to provide robust parcel managed services, Mutual Refunds has built the ultimate solutions portfolio that includes shipment auditing, carrier agreement optimization, lost and damaged claims filing and transportation analytics. Each service works to reduce administrative overhead, increase savings and drive growth. Get the savings you deserve.

3See savings pile up

All claims are automatically submitted and tracked as they are credited back to your FedEx and UPS accounts. Mutual Refunds verifies the amount of each refund, and splits this amount with you. The shipment audit and recovery platform by Mutual Refunds can only save you money. Make the no-risk move to get the savings you deserve. See potential savings with one tap.

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Mutual Refunds makes splitting the refunds delivered a breeze. Credit cards are securely stored with Stripe and AutoPay applies payment to any invoice generated.

Strong line-up of services

Mutual Refunds offers four services in one powerful package. The core services make it easier to manage supply chain efforts and are designed to support even the world’s largest companies.

Carrier Agreement Optimization

Mutual Refunds optimizes your carrier contract for long-term success without you having to invest long hours in the process. An analysis of historical data is performed to understand your shipping profile and how carrier’s view your account. Mutual Refunds analyzes and audits costs that include service failures, dimensional weight mistakes, invalid surcharges, incorrect discounts and more to target areas to negotiate.

Shipment Audit and Recovery

Mutual Refunds deploys proprietary software developed after years in the shipment auditing industry. A comprehensive audit is performed on each shipment, assessing each individual charge that is billed to a package to ensure accuracy. The disputes are handled automatically with the required critical information to return the refund to your business. The resulting refunds are posted to the shipping accounts and applied to shipping invoices in the form of credits. Dollars are delivered back into your business weekly.

Lost and Damaged Claim Management

Mutual Refunds offers an intelligent way to automate the filing of lost and damaged claims, increase success rates, and accelerate payouts. When a shipment is lost or damaged, Mutual Refunds sees the issue and takes action, automatically sending notifications, creating documents, and filing claims with the carriers according to the requirements specific to your business. Lost and damaged claim filing is a multi-step process that must be followed precisely to secure compensation. Let Mutual Refunds remove the stress of filing these claims on time.

Transportation Analytics

Detailed reports give quick, actionable insights. Analyze trends and expense drivers like fuel surcharges, accessorials, zones and weight classes using intuitive reports. Get line-of-sight into general rate increases with state of the art modeling software. Want to create a customized dashboard and share this with colleagues? This can be done through the Mutual Refunds system with ease. Even the most experienced parcel teams use the Mutual Refunds system to see spend and lower expenses.

Faster refunds

Software is the competitive advantage of Mutual Refunds. Each shipment is audited and refund claims filed within seconds. This helps drive performance and capture all the refunds available within a shipping account.

Better terms

Mutual Refunds only splits refund credits that were secured by Mutual Refunds, not the total of refund credits on your UPS and FedEx statement, resulting in lower service fees compared to other service providers.

Help center

A knowledge base of answers to questions adds to the great support provided by Mutual Refunds team to customers. Get quick answers to common questions within the help center in your account.

Get the results in advance.

Prospectus, a free baseline analysis, exposes transportation overspend and calculates potential savings.

See my refunds

340,000

Refunds

140,000

Billing mistakes

200,000

Late deliveries

8,200,000

Shipments

What our customers say

Hundreds of businesses have collectively saved millions with Mutual Refunds. Mutual Refunds works for businesses of all sizes, including small businesses, large enterprises and governmental agencies to lower total shipping spend.

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A no-brainer for our operation. No one was looking at our shipping accounts before we signed up for Mutual Refunds.

Mike W.

Purchasing manager

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Cost reconciliation and reporting was a big reason why we signed up for Mutual Refunds. The PDF doc provided help us visualize cost data.

Charles R.

Director of Global Logistics

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Our company was shipping via express service types. Mutual Refunds noticed 60% of those shipments could have travelled ground and arrived on the same day. Mutual Refunds saves us money in many ways. We wouldn't be as efficient without it.

Julie F.

Co-owner

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Our previous freight auditing company only secured half of the savings that Mutual Refunds finds and delivers back to our UPS account each week.

Paul H.

Owner

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Negotiating our carrier contract with the support of Mutual Refunds showed us exactly how much money we missed out on over the years. Now, we see 15% in savings annually. My only regret is I didn’t reach out to Mutual Refunds sooner.

Greg J.

Operations Manager

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Our small business ships for less thanks to Mutual Refunds. Great concept and great billing terms. Thank you.

Jason L.

Business Owner